In any business in which there is a chance for interaction, whether it is between peers or between employees and customers, there exists the potential for conflict. Conflict is a natural occurrence that is bound to happen from time to time and may even be very helpful if handled correctly. Unfortunately, conflict can cause stress for even the most brilliant leaders. The following tips may be helpful in mastering the art of conflict resolution, or in some cases, the art of defusing conflict before it even begins. These tips may be helpful when delivering constructive criticism to employees, defusing tensions between two employees, or even when dealing with customers that become upset. In fact, these tips may even work when dealing with relationships outside of the walls of the office. 1. Don’t Be Brutally Honest When asked about her thoughts on “brutal” honesty, the author Elizabeth Gilbert said “Honesty without kindness is not worth the price you pay for it.” When “honesty”
Brooks Consulting has become one of the most discerning names in the payroll industry. We are the distinctive firm of choice for payroll consulting solutions, outsourcing and co-sourcing, tax-proof management, leave/absence management, and employee self-service, as we have an ingenious and innovative commercial outlook.